You must be the change you wish to see in the world.
- Mahatma Gandhi

I am convinced that if the rate of change inside an organization is less than the rate of change outside, the end is in sight.
- Jack Welch, CEO of GE

The only completely consistent people are dead.
- Aldous Huxley

So you think that you are impervious to change?
Consider:
- 98% of all the atoms in your body are replaced every year
- your skeleton undergoes replacement every 3 months
- your skin, every 30 days
- your stomach lining, every 4 days
- stomach cells in contact with food, every 5 minutes

To change a situation, we first have to change ourselves. To change ourselves effectively, we have to first change our perceptions.

You can't get to renewal through any corridor but Chaos.

People in any organization will tend to treat new concepts and ideas as follows:
5% will accept immediately
25% will lean towards acceptance
60% will wait and see; if seems okay, then will accept
10% will never accept

The illiterate of the future are not those who can't read or write but those who cannot learn, unlearn, and re-learn.
- Alvin Toffler

When the sea was calm
All ships alike
Showed mastership in floating.
- William Shakespeare

Eight Steps to Create Change:
1. Establish a sense of urgency
2. Create a guiding coalition
3. Develop a vision and strategy
4. Communicate the change vision
5. Empower broad-based action
6. Generate short-term wins
7. Consolidate gains and produce more change
8. Institutionalize new approaches in the culture
- John P. Kotter, "Leading Change"

Manage change and conflict or it will manage you.
- Terry Paulson

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
- Tom Peters

I was in the drug store the other day trying to get a cold medication...
Not easy. There's an entire wall of products you need. You stand there going,
"Well, this one is quick acting but this is long lasting...
Which is more important, the present or the future?"
- Jerry Seinfeld

We make ourselves up as we go.
- Kate Green

We must change the way we change.

Caterpillar to Butterfly: "How do you become a butterfly?"
Butterfly: "You have to be willing to die."
Caterpillar: "Die?"
Butterfly: "Well, it feels like you're dying. But it really turns out to be a transformation to something better."

When one door closes, another opens: but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us.
- Alexander Graham Bell

Change is the law of life. And those who look only to the past or present are certain to miss the future.
- John Fitzgerald Kennedy

If you always do what you've always done, you'll always get what you've always got.
- Ed Foreman

Faced with the choice between changing one's mind and proving that there is no need to do so, almost everybody gets busy on the proof.
- William Bridges

It isn't the changes that do you in, it's the transitions.
- William Bridges

Every exit is an entrance somewhere else.
- Tom Stoppard

If you have always done it that way, it's probably wrong.
- Charles Kettering

It's not so much that we're afraid of change or so in love with the old ways, but it's that place in between that we fear...It's like being between trapezes. It's Linus when his blanket is in the dryer. There's nothing to hold on to.
- Marilyn Ferguson

Change does not take time -- it takes commitment.
- Thomas Crum

By the time you understand some new change, the only thing you can be sure of is -- you're wrong.
- C.W. Metcalf

You cannot act or be treated in ways that are different from those you are used to -- even if those ways are better -- without becoming increasingly uncomfortable.
- Tom Rusk M.D.

People don't resist change, they resist being changed.
- Peter Scholtes

When written in Chinese, the word CRISIS is composed of two characters- one represents DANGER and the other represents OPPORTUNITY.

Technology does not drive change --- it enables change.

Two Basic Rules of Life:
1. Change is Inevitable
2. Everyone Resists Change.

Remember this: When you are through changing ... You're through.

In today's world there are two kinds of companies ... the quick and the dead.

An idea is worth nothing if it has no champion.

Of all earthly creatures, humans alone have the power to choose.

Writing crystalizes thought and thought produces action.
- Paul Meyer

You've got to know when to hold 'em, know when to fold 'em know when to walk away, know when to run.
- Kenny Rogers

The fear of the unknown is greater than the misery of the known.

Managing Complex Change:
Note: Due to copyright concerns of the originator of this model, Dr. Mary B. Lippitt, Enterprise Management Ltd., this quote has been removed.

Change is the law of life. And those who look only to the past or present are certain to miss the future.
- J.F. Kennedy

What lies behind us and what lies before us are tiny matters, compared to what lies within us.
- Oliver Wendell Holmes

A bend in the road is not the end of the road ... unless you fail to make the turn.

You have to be fast on your feet and adaptive or else a strategy is useless.
- Lou Gerstner, Jr.

Commitment to behavioral change:
Awareness -> Understanding -> Concern -> Dissatisfaction -> Change
It is a "healthy dissatisfaction" that can lead to a commitment to behavioral change. (I CAN and WILL do something about it.)

Being willing to change allows you to move from a point of view to a viewing point - a higher, more expansive place, from which you can see both sides.
- Thomas Crum, The Magic of Conflict

Chaos breeds life; Order creates habit.
- Henry Adams

The only people who like change are wet babies.

In an earthquake, the most dangerous place to be is in a tall building that is not flexible. Yet, one of the safest places is a tall building that has been stressed for earthquakes - - in other words, one that has a deep foundation and is flexible. So, too, over the coming years, large organizations that remain rigid will crumble and fall, while those that succeed in adding flexibility, teamwork and creavity to their cultures will thrive.

Imagine airline travel back in the 1930s. The following instructions are from one of the first manuals for flight attendants:
1. Keep the clock and altimeter wound up.
2. Carry a railroad timetable in case the plane is grounded.
3. Warn the passengers against throwing their cigars and cigarettes out the windows.
4. Keep an eye on passengers when they go to the lavatory to be sure they don't mistakenly go out
the emergency exit.

Unless the reformer can invent something which substitutes attractive virtues for attractive vices, he will fail.
- Walter Lippman

Destiny is not a matter of chance, it is a matter of choice; it is not a thing to be waited for, it is a thing to be achieved.
- William Jennings Bryan

CHANGE: The crisis consists precisely in the fact that the old is dying and the new cannot be born; in this [gap between the two] a great variety of morbid symptoms appear.

There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things.
- Niccolo Machiavelli

Imagine a baseball thrown thru the air. A high speed camera takes pictures of it showing very great detail - names, laces, etc. Someone shows you a picture - can you tell in what direction it is travelling? or even if it is moving? NO. You would have to know where it was thrown FROM to know what direction it is going. In times of high change, it's good to know a little bit about the PAST to understand the present "freeze frame" of the NOW and project to some degree of accuracy where we are GOING (The Future).

Change tends to be viewed as a threat to our control.

In times of rapid change, experience could be your worst enemy.
- J.P. Getty

What lies behind us and what lies before us are small matters compared to what lies within us.
- Ralph Waldo Emerson

Everything should be as simple as possible, but not simpler.
- Einstein

It is far more important that one's life should be perceived than it should be transformed; for no sooner has it been perceived, than it transforms itself of its own accord.

I know of no more encouraging fact than the unquestionable ability of man to elevate his life by conscious endeavor.
- Henry David Thoreau

Illness strikes men when they are exposed to change.
- Herodotus, 5th century BC

All this will not be finished in the first one hundred days. Nor will it be finished in the first thousand days, nor in the life of this administration, nor even perhaps in our lifetime on this planet. But let us begin.
- John F. Kennedy

People who wait for changes to occur on the outside before they commit to making changes on the inside will never make any changes at all.

THE BOOK OF LIFE
Chapter 1 - I walk down the street. There is a deep hole in the sidewalk. I fall in. I am lost. I am helpless. It isn't my fault. It takes forever to find the way out.
Chapter 2 - I walk down the same street. There is a deep hole in the sidewalk. I pretend I don't see it. I fall in again. I can't believe I'm in the same place, but it isn't my fault. It still takes a long time to get out.
Chapter 3 - I walk down the same street. There is a deep hole in the sidewalk. I see it is there. I still fall in, it's a habit. Yet, my eyes are open. I know where I am. It's my fault. I get out immediately.
Chapter 4 - I walk down the same street. There is a deep hole in the sidewalk. I walk around it.
Chapter 5 - I choose to walk down another street.
- Portia Nelson, "Autobiography in Five Short Chapters"

One's philosophy is not best exressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And, the choices we make are ultimately our own responsibility.
- Eleanor Roosevelt

He that lacks the time to mourn, lacks time to mend.

To be scared is sensible, to be comfortable is suicidal.

Live your live with conscious choice rather than through unconscious programming. The observing consciousness is the vantage point from which we see our life from an objective point of view. Anytime you are experiencing a situation that doesn't seem to be working for you, exercise the observing consciousness:
Exercising the Observing Consciousness:
1. Observe your emotions; what am I feeling?
2. Observe your thoughts; what are the thoughts, judgements, attitudes or perspectives I have that are causing these emotions?
3. Look at your only options:
- change the situation
- change your thinking about the situation
- leave the situation
- stay stuck

Too see your drama clearly is to be liberated from it.
- Ken Keyes, Jr.

The fish only knows that it lives in the water, after it is already on the river bank. Without our awareness of another world out there, it would never occur to us to change.

Any change or reform you make is going to have consequence you don't like.
- Mo Udall

Progress is a nice word. But change is its motivator. And change has its enemies.
- Robert Kennedy

In a world where the outrageous has become the norm, stable organizations make no sense.

To make a change often takes a lot of initial energy and effort. This is not unlike a rocket that expends most of its energy in the first few miles even though its destination may be hundreds of thousands of miles away.

LEADERSHIP - FROM ISSUE TO ACTION:
l. BUILDING THE AGENDA: Leaders and followers decide to take on a significant issue after debating the pros and cons of attempting to do something about the issue.
2. ASSESSING THE ISSUE: Leaders and followers gather and analyze information and reach conclusions about the direction they intend to take concerning the issue.
3. PLANNING THE CHANGE: Leadership and followers develop an outline of the proposed change. The change reflects the mutual purposes of the leaders and followers.
4. GAINING SUPPORT: Leaders and followers influence others in the organization to support the change. People in the organization influence each other on the specifics of the proposed change.
5. MAKING THE CHANGE: Organizational policy makers decide on the proposed change. If the decision is positive, the staff members develop the strategies to institute the change in the organization. If the decision is negative, the leaders and followers go back to square one.
- "Leadership for the Twenty-First Century" - Joseph Rost

WHY CHANGE? Consider these statements:
"Everything that can be invented has been invented."
- (Charles H. Duell, Director of US Patent Office 1899)
"Sensible and responsible women do not want to vote."
- (Grover Cleveland, 1905)
"Who the hell wants to hear actors talk?"
- (Harry M. Warner, Warner Bros Pictures, 1927)
"There is no likelihood man can ever tap the power of the atom."
- (Robert Miliham, Nobel Prize in Physics, 1923)
"Heavier than air flying machines are impossible."
- (Lord Kelvin, President, Royal Society, 1895)
"Ruth made a big mistake when he gave up pitching."
- (Tris Speaker, 1921)
"The horse is here today, but the automobile is only a novelty - a fad."
- (President of Michigan Savings Bank advising against investing in the Ford Motor Company)
"Video won't be able to hold on to any market it captures after the first six months. People will soon get tired of staring at a plywood box every night."
- (Daryl F. Zanuck, 20th Century Fox, commenting on television in 1946)
"What use could the company make of an electric toy?"
- (Western Union, when it turned down rights to the telephone in 1878)

Some changes are hard to accept. In 1829 Martin Van Buren, then the governor of New York, wrote this to the President. "The canal system of this country is being threatened by the spread of a new form of transportation known as "railroads." ... As you may well know, railroad carriages are pulled at the enormous speed of 15 miles per hour by engines, which, in addition to endangering like and limb of passengers, roar and snort their way through the countryside. The Almighty certainly never intended that people should travel at such breakneck speed."

Every beginning is a consequence. Every beginning ends something.

The illiterate of the future are not those that cannot read or write. They are those that can not learn, unlearn, relearn.
- Alvin Toffler

We cannot direct the wind... But we can adjust the sails.

Some men look at things the way they are and ask why? I dream of things that are not and ask why not?
- Robert Kennedy

Every time we've moved ahead in IBM, it was because someone was willing to take a chance, put his head on the block, and try something new.
- T. J. Watson, Jr.

Constant change is here to stay.

The rewards in life go to those who are willing to give up the past.

You must give up the way it is...to have it the way you want it.

America has run the world for at least the past 50 years, and when you're at the top that long, you forget what it's like in the valley. There are 5+ billion people out there now who are willing to study harder, work harder for less money and be more industrious than we are. And we're linked to them by technology. With telecommunicating, you can have your bookkeeping done in Madra, India, for less than it costs here. Today technology can replace whole new industries, so you have to stay flexible. To survive today, you have to be able to walk on quicksand and dance with electrons.
- Frank Ogden

There may be nothing sadder than people who spend their lives talking about what might have been.

There is no growth without discontent.

When it becomes more difficult to suffer than change - THEN you will change.

When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us.
- Alexander Graham Bell

If you want to make an enemy, try to change someone.

I never worry about action, but only about inaction.
- Winston Churchill

Action is a great restorer and builder of confidence. Inaction is not only the result, but the cause, of fear. Perhaps the action you take will be successful; perhaps different action or adjustments will have to follow. But any action is better than no action at all.
- Norman Vincent Peale

When you come to a fork in the road, take it.
- Yogi Berra

You miss 100% of the shots you never take.
- Wayne Gretzky

"Confusion" is a word we have invented for an order which is not yet understood.
- Henry Miller

HOW TO BE A "NO-LIMIT" PERSON: (Wayne Dyer)
1. BE A NO-LIMIT PERSON STARTING NOW.
We ALL have problems we have to deal with. Remember: I CANNOT control what goes out on outside, but I CAN control what goes on inside.
2. START MAKING GOOD CHOICES.
Don't forget that you are the sum total of the choices you make. Remember: Anything inside that immobilizes me, gets in my way, keeps me from my goals, is all MINE. I can throw it away IF I CHOOSE.
3. TAKE SOME RISKS AND STOP WORRYING
Listen to those inner signals that help you make the right choices - no matter what anyone thinks. Remember: What you think of me is none of my business.
4. EXPECT TO STAY HEALTHY
Remember: You can set yourself up to be sick, or you can CHOOSE to stay well.
5. TAKE CHARGE OF YOUR FEELING AND REGAIN CONTROL OF YOUR LIFE
Remember: People who panic or get depressed usually do so because they have lost control.
6. LIVE THIS DAY AS IF IT WERE YOUR LAST
Rather than the bumper sticker that says: "This is the first day of the rest of your life", think: "This is the last day of my life. And I am going to live it as if I didn't have any more." The truth is that the past is over and gone and the future is not guaranteed, so I should stop acting as if life was a rehearsal.

Its always easier to ride the horse in the direction that it's going.

Whatever you resist, persists.

The more investment you have in your beliefs, the harder it is to change them.

Consider how hard it is to change yourself and you'll understand what little chance you have in trying to change others.
- Jacob M. Braude

Born often under another sky, placed in the middle of an always moving scene, himself driven by the irresistible torrent which draws all about him, the American has no time to tie himself to anything, he grows accustomed only to change, and ends by regarding it as the natural state of man. He feels the need of it, more he loves it; for the instability; instead of meaning disaster to him, seems to give birth only to miracles all about him.
- Alexis de Tocqueville; "Democracy in America", 1835

In times of storm, the shallowness of the root structure is revealed.

We ain't what we want to be, And we ain't what we gonna be, But we ain't what we wuz.
- Carolina mountain proverb

The world hates change yet it is the only thing that has brought progress.
- Charles Kettering

SELF-EXAMINATION is the preparation for INSIGHT, a groundbreaking for the seeds of SELF-UNDERSTANDING which gradually bloom into CHANGED BEHAVIOR.

In any situation, ask yourself: What strengths do I possess that can contribute towards accomplishing something in this situation? Then follow through.

How NOT to cope with CHANGE and reduce your STRESS levels:
1. Expect someone else to reduce your stress
2. Decide not to change
3. Act like a victim
4. Try to play a new game using the old rules
5. Try to provide a totally stress-free life environment
6. Try to control the uncontrollable
7. Choose your own pace of change
8. Fail to abandon the expendable
9. Slow down
10. Be afraid of the future
11. Pick the wrong battles
12. Try to psychologically unplug from disagreeable situations
13. Avoid anything new
14. Work on eliminating uncertainty and instability
15. Assume it is the responsibility of others to keep you "comfortable"
- modified from "The Stress of Organizational Change" by Pritchett & Pound

Use a GYROSCOPE to demonstrate how, over time, we become fixed in our ways, personalities, and, as a mature person, psychologically resistant to change. With EFFORT, however, we can make changes. We are not today exactly what we were yesterday. We are almost imperceptibly different. We do change with time and we can control to an extent the direction of the changes.

PLANNING VS REACTING: How organized are you? Could your life be called a "ballet" or is it a "hockey game" (or a "pin-ball machine")? However, even in a hockey game, good hockey players learn to skate to where the puck WILL BE.

Changes start occuring when budgets are cut.